Tuesday, February 2, 2010
Telecom offers piddly compensation to cellphone customers
Telecom (or Telecon)'s compensation to its XT mobile customers based south of Taupo affected by last week's massive XT mobile outage will cost it about $5 million.
Meanwhile, Taranaki Telecom mobile customers were hit again today by a separate problem which knocked out service in some areas.
* $10 credit for prepaid customers whose service suffered on Wednesday 27 January.
* One week's worth of plan charges for postpaid customers whose service suffered on Wednesday 27 January.
* $20 credit for prepaid customers whose service suffered between Wednesday 27 January and Friday 29.
* Two weeks' worth of plan charges for postpaid customers whose service between Wednesday 27 January and Friday 29.
Well, in the bad old days when we had no choice but to use this Mafia-styled organisation, we can think of three occasions when our landlines were down (the first time for three days) which cost us at least hundreds of dollars - and how much compensation did Telecom offer us? Zilch - not even a refund of the line rental for those days. Needless to say, as soon as we were able to, we switched to their competitors, something we urge everybody else to do.
at 10:10 PM